Answering Your Questions

  • We have a helpful resource library on our website with information on signs to look for and when to consider Speech Therapy.

    • You require a referral and authorization from your Military Treatment Facility (MTF)

    • Once referrals and authorisations are obtained, you can access services without having to cover the cost of treatment

  • TRICARE Select/Plus beneficiaries do NOT need a referral from your Military Treatment Facility (MTF).

    • You should expect to pay session fees upfront and file for claims from TRICARE retrospectively.

    • We will provide you with a detailed itemised invoice to aid your claims

    • Verify with your insurance for annual outpatient deductible and cost shares for Speech Therapy. 

  • STEPS accepts private pay for services. We are happy to offer private pay options for our services. Please contact us to discuss payment options and scheduling a consultation.

  • We do not participate with Japanese insurance providers. However, we are happy to offer private pay options for our services. Please contact us to discuss payment options and scheduling a consultation.

  • Therapy sessions are 30 minutes each. Based on research, we recommend weekly therapy sessions to ensure consistent progress. However, the optimal frequency may vary depending on your individual needs and goals. We will discuss this in detail during your initial consultation. To facilitate ongoing progress, we provide homework and parent education between sessions. These resources are designed to reinforce learning and offer opportunities for practice in everyday situations.

  • Yes. Besides our paediatric services, our team works with teens and young adults right through to providing care for older adults (e.g. stroke, cognitive deficits, voice, dysarthria, stuttering, aphasia, primary progressive aphaia).

  • Yes, we offer virtual therapy sessions conducted through secure video conferencing platforms. These sessions are accessible on your laptop, tablet, or other compatible devices. Virtual therapy is recommended for individuals who are unable to visit our clinic in person due to scheduling conflicts, illness, travel limitations, or other reasons.

  • We understand things come up! Just let us know at least 3 hours before your appointment by email at admin@stepstherapies.com to avoid a cancellation fee.